At Biowell, we care deeply about your privacy and the protection of your personal data. This privacy policy explains what information we collect, why we collect it, and how we protect your data.
Biowell B.V.
Prof. Jordanlaan 60, 3571 KB Utrecht, The Netherlands
Chamber of Commerce (KvK): 96536349
Email: hello@biowell.nl
We are the data controller under the GDPR.
We process the following types of personal data that you actively provide to us:
Name and email address
Shipping and payment information
Health data through our test or online tool
IP address and click behavior (via cookies)
We use your data to:
Fulfill your orders and deliver products
Provide personalized recommendations based on your test
Improve and tailor our services
Send email updates (only with your consent)
When you use our online tool, we ask for explicit consent to send follow-up emails.
We only process health-related data with your explicit consent, which we ask during the quiz or when you purchase a test kit.
Legally required data (e.g. invoices): up to 7 years
Health data: max. 2 years, unless you request earlier deletion
Marketing interaction data: max. 36 months
We only share your data with essential partners, such as:
Our certified laboratory
Shipping carriers
Email service providers like ActiveCampaign
We have data processing agreements in place with all third parties. We do not sell your data and do not transfer it outside the EU.
We use strong technical and organizational measures, including:
SSL encryption
Restricted internal access
Regular monitoring and updates
You have the right to access, correct, delete, restrict, object to, or export your data. Email hello@biowell.nl and we’ll respond within 30 days.
If you have concerns, please reach out first — we’ll do our best to help.
You may also contact the Dutch Data Protection Authority at www.autoriteitpersoonsgegevens.nl.
We may update this policy from time to time. The latest version is always available on our website.
Last updated: May 7, 2025