These terms and conditions apply to all purchases made through the Biowell website (www.biowell.nl). By placing an order, you agree to these terms.
Biowell B.V.
Prof. Jordanlaan 60, 3571 KB Utrecht, The Netherlands
Chamber of Commerce (Kamer van Koophandel): 96536349
Email: hello@biowell.nl
For support, contact us via WhatsApp using the icon in the footer of our website.
By clicking “Order Now” and completing the checkout process, you make a binding offer to purchase the items in your cart. The agreement is established once you receive an order confirmation via email.
Biowell provides health-related test kits and wellness products for personal use. These do not replace professional medical advice, diagnosis, or treatment.
All prices are listed in euros (€) and include VAT. Shipping costs are calculated at checkout. Accepted payment methods include:
Credit card / Debit card
PayPal
Shopify Payments
[Any other applicable methods]
Orders are typically processed within 1–2 business days.
Delivery times may vary depending on the destination.
If you haven’t received your order within a week, please contact us so we can find a suitable solution.
Biowell is not responsible for delays caused by the shipping carrier.
Due to the medical nature of our products, opened or used test kits cannot be returned.
Unused products may be returned within 14 days of receipt at the customer’s expense.
Always contact us before returning any items.
Biowell is not liable for misuse of products or inaccurate results caused by user error.
Always follow the provided instructions.
Our liability is limited to the purchase price of the product.
Our supplements are provided exclusively based on blood test results.
This ensures you don’t consume unnecessary or incorrect substances.
Supplements tailored to individual blood values are non-returnable.
Cancellation of the supplement subscription must occur within the 3-month period; otherwise, it will be extended for another 3 months.
You can pause or modify your subscription by contacting us via email or WhatsApp.
We handle your personal data in accordance with our Privacy Policy. By using our website, you agree to this policy.
These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in Utrecht.
We reserve the right to amend these terms at any time. The version applicable at the time of your order will apply.